Privacy Policy

Effective Date: 25 May 2018
Last Updated: 28 March 2025

This Privacy Policy outlines how AUS Weekend Escapes, SA Weekend Escapes and its sub-brands, Digital Hotel, and other partner organisations within the 1834 Hotels network (as listed at www.1834hotels.com.au/our-hotels) collect, use, and manage your personal information. Please note that while the hotel list reflects our current managed properties, your data may have been collected during a stay at a previously managed hotel that is no longer listed.

By using our website, making a booking, or staying at any of our properties, you agree to the terms of this policy.

Use of Your Personal Information

We may use your Personal Information for the following purposes:

To manage your reservation and booking.
To manage your stay at our hotels.
To improve our services, including better understanding your needs and requests, and tailoring our products and services to better suit your preferences.
To send you emails, newsletters, promotions, and marketing material about offers at our partner organisations, or to contact you by telephone.
To secure and improve your use of our services.
To comply with any obligations imposed on us by law or applicable regulations.

Collection of Personal Information

We may collect information from you that is either general or personal:

General information includes anonymous data used for analytics, such as:

Room nights booked and used
Guest origin, room rates, purpose of travel
Booking method (phone, agency, website)
Age, gender, services used during your stay

Personal Information may include:

Your name, date of birth, home address, contact details, driver’s licence, passport, and payment details
Company name (if travelling for work), car registration number, and preferences such as dietary requirements, disabilities, or room preferences
Stay history, phone calls made, movies watched, room service usage, and third-party bookings arranged at your request

This data may be collected when you:

Make an enquiry or booking (online, by phone, or via third-party booking sites)
Check in or check out
Enter a competition or respond to a survey
Attend events, conferences, or functions at our hotels
Communicate with our team
Interact with us on social media

We may also collect CCTV footage from public hotel areas for security purposes. Additionally, your personal information may be collected if required by law.

Data Collection from Website Use

When you visit our website, we collect information for statistical and analytical purposes. This may include:

Your server address / IP address
Date and time of your visit
Pages accessed and documents downloaded
Referring website
Type of browser and device used
Location data
Previous visits to our site

How to Be Removed from Our Mailing List

If you no longer wish to receive emails or promotional material from us or our partner organisations, you can simply click the “unsubscribe” link at the bottom of any email you receive.

Once you unsubscribe, your data will be updated and you will no longer receive further marketing communications.

If you continue to receive emails after unsubscribing, please notify us at [email protected] and we will take all necessary steps to ensure this is rectified as quickly as possible.

Please note:

We are based in Australia
All data is collected and stored within Australia

Cookies and Google Analytics

This website uses Google Analytics. Cookies may be used to:

Analyse how users interact with our website
Facilitate secure online transactions
Improve performance and functionality

You can disable cookies through your browser settings, but this may affect your experience. We do not use cookies to build personal profiles—only to manage website performance and user flow.

Targeted Advertisements

Based on your activity on our website, you may receive targeted display ads or online offers. Our partner organisations may also use cookies or tracking tools to display advertising aligned with your browsing interests.

Links to Other Websites

Our website and social media pages may link to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.

Sensitive Information

Sensitive information includes details about your origin, beliefs, memberships, sexual preferences, or health. We do not collect sensitive information unless:

It is necessary for your stay (e.g., accessibility or dietary needs)
You have provided consent
It is required by law

Sharing and Use of Personal Information

Your personal information may be shared only:

With your consent
As required to manage your booking (e.g., with external service providers)
When reasonably expected for business (e.g., tour booking on your behalf)
When legally required

If you have stayed at one of our partner hotels, your information may have been provided at the time of booking and by accepting the Terms & Conditions.
We do not disclose personal information overseas unless required to complete a booking. In such cases, we will seek reasonable assurances from third parties that they comply with Australian privacy laws.

Your Privacy Choices

You may:

Request that we do not send you marketing communications
Request that your information is not shared with partner organisations
Object to the use of your personal information, noting this may affect our ability to provide services (e.g., cash deposit required without credit card)

Data Security and Storage

We take reasonable steps to safeguard your personal information, including:

Password-protected systems
Secure servers and limited staff access
Backup and redundancy procedures
Secure disposal of data no longer required

Access, Correction, or Deletion of Your Information

You may access your personal information or request updates/deletion by contacting us using the details below. We will respond within a reasonable timeframe.
Note: if your information is essential for your reservation or required for legal or business record-keeping, deletion may not be possible.

Anonymity and Pseudonymity

We will accommodate anonymous bookings where possible. However, services may be limited (e.g., you cannot pre-book anonymously). A full advance payment and refundable bond may be required if you choose not to provide identifying information.

Age Restrictions

We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe a child under 18 has provided personal data, please contact us.

Complaints and Enquiries

If you feel that your personal information has not been handled in accordance with this Privacy Policy or the Australian Privacy Principles, please contact us. We take privacy complaints seriously and will investigate promptly.

Contact Us

Marketing Manager
📧 Email: [email protected]
📮 Mail: 1834 Hotels, PO Box 3034, Norwood SA 5067, Australia

Availability of This Privacy Policy

This Privacy Policy is available on our website or by written request.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be effective immediately upon posting unless otherwise required by law.
We encourage you to review it periodically.

Australian Privacy Principles

To learn more about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner.